Privacy Policy

ParkLee Wellness Pty Ltd ("we", "us", or "our") operates the Elite Home Wellness website at www.elitehomewellness.com.au ("the Website"). Elite Home Wellness is a trading name of ParkLee Wellness Pty Ltd.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or contact us in relation to our services.

By using our Website, you consent to the practices described in this Privacy Policy.

We may collect the following types of personal information:

• Contact information — your name, email address, phone number, and suburb or project location, when you submit an enquiry through our contact form.
• Enquiry details — information you provide about your project, wellness goals, or area of interest.
• Usage data — information about how you interact with our Website, including pages visited, time spent, and referring URLs, collected via analytics tools.
• Device information — browser type, operating system, and IP address, collected automatically when you visit the Website.

We do not collect sensitive personal information (such as health records or financial details) through this Website.

We use the information we collect to:

• Respond to your enquiries and provide information about our services.
• Schedule and conduct discovery calls or consultations.
• Improve the content and functionality of our Website.
• Comply with legal obligations.
• Send you relevant information about our services, where you have consented to receive such communications.

We will not use your personal information for any purpose that is inconsistent with this Privacy Policy without your prior consent.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — trusted third-party platforms that assist us in operating our Website and conducting our business (such as CRM and project management tools), who are bound by confidentiality obligations.
• Related entities — other trading entities within the ParkLee Wellness group (including Brisbane Pools & Landscapes), where relevant to your enquiry and with your knowledge.
• Legal and regulatory bodies — where required by law, court order, or government authority.

Your personal information is stored securely and we take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Our Website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of the Website may not function properly without cookies.

We may use third-party analytics services (such as Google Analytics) to help us understand how visitors use the Website. These services may collect information sent by your browser as part of a web page request.

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.

To exercise any of these rights, please contact us at [email protected].

Our Website may contain links to third-party websites, including the Brisbane Pools & Landscapes and ParkLee Wellness websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: